Refund Policy
Last updated: April 2026
1. Refund Eligibility
A refund may be requested only if the parcel has not yet been collected by the carrier. Once the parcel has been physically collected and handed over to the carrier, no refund can be issued under any circumstances. To request a refund before collection, contact us immediately at support@shipfromcambodia.com with your order reference number.
2. No Refund After Collection
After the parcel has been collected by the carrier, ShipFromCambodia cannot offer a refund of the shipping fee paid. This applies regardless of the reason, including but not limited to: • Change of mind • Incorrect address provided by the customer • Customs seizure or rejection due to prohibited items • Delays caused by the carrier or customs authorities • Delivery failure due to recipient unavailability The shipping fee covers the service of arranging collection and transit — once this process has begun, the fee is non-refundable.
3. Claims for Lost or Damaged Parcels
If your parcel is lost or arrives damaged, you must submit a claim within 48 hours of the estimated delivery date shown in your tracking page. Claims submitted after this 48-hour window cannot be processed. To submit a claim: • Email support@shipfromcambodia.com • Include your order reference (SFC-XXXXXX) • Attach photographs of the damage (if applicable) • Describe the contents and their declared value Claims are assessed on a case-by-case basis. ShipFromCambodia acts as an intermediary and will liaise with the carrier on your behalf. Maximum compensation is limited to the shipping fee paid, as stated in our Terms and Conditions.
4. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider. ShipFromCambodia does not charge any fee for processing a valid refund request.
5. Contact
For any questions about this Refund Policy or to submit a refund or claim request: Email: support@shipfromcambodia.com Please include your order reference number in all communications.